First Level Supporter (all genders) with focus on Monitoring

DG-OPS-0299

DATAGROUP in Kaunas

DATAGROUP is one of the leading German IT service providers - thanks to our dedicated team. Our passion for technology and innovation enables us to provide our customers with reliable IT services. With us, you can expect a fascinating and challenging field of activity in an innovative company. An open corporate culture, individual training opportunities and diverse development opportunities mean a workplace tailored to you and your life.

Contact person:

Dominik Röder
HR-Specialist Recruiting
P 0711 49005 18553

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» Job advertisement as PDF

Key Responsibilities

  • Monitoring and Supervision: Continuous monitoring of the IT infrastructure (servers, networks, applications, storage solutions) using modern tools like [Zabbix, Grafana,…].
  • Issue Detection and Assessment: Identifying anomalies, errors, or warning messages and quickly assessing their urgency (e.g., prioritization according to SLA).
  • Incident Management:
    • Conducting initial troubleshooting and resolving straightforward issues (e.g., restarting services, checking connectivity issues).
    • Logging all relevant information regarding incidents in a ticketing system (e.g., Jira, ServiceNow).
    • Escalating complex issues to the appropriate technical teams (L2 or L3 Support).
  • Communication:
    • Promptly notifying affected departments or stakeholders in case of critical incidents.
    • Providing clear and reliable communication with internal and external stakeholders regarding the current status of incidents.
  • Maintenance and Updates: Assisting in the maintenance of monitoring systems, such as updating system data or adding new monitoring areas.

Skills

  • First points of contact and experience in the field of computer science or comparable qualifications
  • Basic experience in the field of monitoring, IT automation and/or IT operations
  • Practical knowledge of programming and scripting languages such as PowerShell, Python, Golang, Bash or others
  • Basic Experience in server and network administration
  • Experience in using ticketing systems (e.g., Jira, ServiceNow)
  • Good knowledge of data transformation and visualization (e.g. with Grafana) would be an advantage.
  • Knowledge of monitoring platforms such as Zabbix, Icinga, Prometheus or PRTG would be desirable
  • Analytical thinking, a systematic, independent, and responsible working approach
  • Strong verbal and written communication skills
  • Business fluent in English, both written and spoken

 

What we offer

  • We bring you on board, individually and with a personal mentor at your side.
  • Your job with us is challenging, varied and independent, but never boring.
  • We have flat hierarchies, a strong feedback culture and regular performance reviews.
  • Do you have important private appointments? - No problem! Flexible working hours and the option to work remotely give you maximum flexibility.
  • But would you prefer to work with like-minded people in the office? Height-adjustable desks, at least 2 monitors per workstation, space to meet, but also to retreat, are just some of the features of our state-of-the-art offices.
  • We celebrate together and do sport together. Whether as a hobby or when taking part in amateur races - we are happy to sponsor you and your colleagues to take part in sporting events! You can get the necessary equipment for this in our company's own DATAGROUP store!
  • We have also special leave days
  • Coming soon: company health insurance

Join our team! – IT's not a job! It's a mission!

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